Privacy Policy – D’Elixir

Effective Date: 19 October 2026
Last Updated: 19 October 2026

1. Introduction

D’Elixir respects your privacy. This policy explains how we collect, use, share, and protect information when you use our salon application to explore services, book appointments, or purchase products where available.

2. Information We Collect

Depending on how you use the app, we may collect your name, phone number, email address, account details, salon bookings, order and delivery details, payment status and transaction references, technical diagnostics, and messages sent to customer support.

3. How We Use and Share Information

We use information to manage accounts, appointments, orders, payments, customer support, app security, and legal obligations. We do not sell personal information. When necessary, we may share relevant details with salon partners, payment or delivery providers, and technology providers that help operate the service, or with authorities where legally required.

4. Payments, Security, and Retention

Payments may be handled by third-party payment providers under their own terms. We do not ask you to share your UPI PIN, banking password, or OTP with salon staff or customer support. We take reasonable measures to protect information, but no electronic system can be guaranteed completely secure. We retain information only as long as reasonably necessary for service delivery, dispute handling, security, and legal obligations.

5. Your Choices and Account Deletion

Subject to applicable law, you may request access to, correction of, or deletion of eligible personal information, and withdraw consent where processing is based on consent. Request account deletion through an in-app option if available or contact us using the details below. Some records may need to be retained where legally required.

6. Third-Party Services and Children

The app may use third-party services for hosting, authentication, payments, notifications, or analytics where enabled. Those providers may process information under their own privacy policies. We handle children's personal information in accordance with applicable legal requirements.

7. Policy Updates and Applicable Law

We may update this policy and publish the revised version with a new update date. This policy is intended to operate in accordance with applicable Indian privacy and data-protection laws.

8. Contact Us

Application: D’Elixir
Business / Legal Entity: Dexpert Systems Private Limited